Privacy Policy

1. Introduction

Welcome to Zynrai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our AI receptionist service and website.

By using our service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business name, and mailing address
• Business Information: Restaurant details, operating hours, menu information, reservation preferences
• Communication Data: Call recordings, transcripts, messages, and correspondence with our support team
• Account Information: Username, password, account preferences, and billing information
• Demo Information: Information provided when requesting demos or trials of our service

2.2 Automatically Collected Information

• Usage Data: Information about how you use our service, including call volumes, response times, and feature usage
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Location Data: General location information based on IP address

3. Use of Cookies and Tracking Technologies

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our service.

3.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including security and authentication
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information
• Functional Cookies: Remember your preferences and provide enhanced features
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

3.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies

4. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI receptionist service
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Personalization: To customize your experience and provide relevant content
• Analytics: To analyze usage patterns and improve our service performance
• Marketing: To send promotional materials and updates about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and fraudulent activity

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including cloud hosting, payment processing, analytics, and customer support services.

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Your relationship with our service

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Restriction: Request limitation of processing your information
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at team@zynrai.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our service

Your continued use of our service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: